Which principle underlies Total Quality Management (TQM)?

Which principle underlies Total Quality Management (TQM)?

• A. Management discourages worker involvement
• B. The focus is on traditional quality assurance methods
• C. Continuous improvement is vital
• D. Quality is the responsibility of a single department

Answer: (C)

The principle that underlies Total Quality Management (TQM) is centered around the concept of continuous improvement being vital. TQM emphasizes an ongoing effort to enhance products, services, and processes by incorporating feedback and striving for excellence at every level of the organization. This approach encourages organizations to examine their operations and make incremental improvements over time, fostering a culture where everyone is engaged in the pursuit of quality. In TQM, continuous improvement is not just an isolated effort but rather a collective responsibility across all departments and employees. This holistic view ensures that the commitment to quality is embedded in the organization's culture, leading to better performance and customer satisfaction. By focusing on continuous improvement, TQM aims to reduce waste, enhance efficiency, and ultimately provide higher value to customers, distinguishing it from traditional methods that may not actively pursue ongoing development.

The principle that underlies Total Quality Management (TQM) is centered around the concept of continuous improvement being vital. TQM emphasizes an ongoing effort to enhance products, services, and processes by incorporating feedback and striving for excellence at every level of the organization. This approach encourages organizations to examine their operations and make incremental improvements over time, fostering a culture where everyone is engaged in the pursuit of quality.

In TQM, continuous improvement is not just an isolated effort but rather a collective responsibility across all departments and employees. This holistic view ensures that the commitment to quality is embedded in the organization's culture, leading to better performance and customer satisfaction. By focusing on continuous improvement, TQM aims to reduce waste, enhance efficiency, and ultimately provide higher value to customers, distinguishing it from traditional methods that may not actively pursue ongoing development.